====== Profile ======
[[info@feldts.de|{{:fts:alexanderfeldt.png?nolink&50 |}}]] **Versatile Telecommunications Engineer** ([[http://feldts.de/cv/19950727_afeldt_diplom_fhkarlsruhe.pdf|See diploma certificate]]) and **Technical Writer** ([[http://feldts.de/cv/20130411_afeldt_bsd_tr_s.pdf|See certificate]]) with many years of job experience in **[[fts:Technical Support|technical support]]**, **[[fts:Training and E-Learning|training]]**, and **[[fts:Technical Writing|documentation]]** for leading telecommunication/IT companies.
Fluently in written and spoken **German**, **English**, and **Spanish**; **Responsable**, **quality-oriented**, and **efficient** work attitude.
^ Date ^ Function ^ Company ^ Tasks ^ Job reference ^
||since 2012| **Freelance Engineer & Technical Writer** | FTS, Berlin, Germany |[[fts:Technical Support]] \\ [[fts:Training and E-learning]] \\ [[fts:Technical Writing]] |[[fts:References|see References]]|
|2006-2012| **Head Of Support & Training** | snom technology AG, Berlin, Germany |2nd level international support team lead (Helpdesk, Forum) \\ Conceptual design of WIKI based company knowledgebase and creation of FAQ articles \\ Elaboration of user manuals \\ Conceptual design of training strategy and creation of training material \\ Organization and conduction of presence trainings for B2B reseller | [[http://feldts.de/cv/20120229_afeldt_snom.pdf|HR (German)]]|
|2003-2005| **Freelance Engineer/Consultant** | FTS, Cali, Colombia | Consulting, sales, and service on VoIP technology |[[http://feldts.de/cv/20120229_afeldt_snom.pdf|HR (German)]]|
|2003| **Software Support Engineer** | Dictanet AG,Berlin, Germany| Support for dictation software | |
|2000-2003| **Senior System Engineer** | Siemens AG | Field Service for PSTN Switches | [[http://feldts.de/cv/20040130_afeldt_siemens_lpz.pdf|HR (German)]]|
|1997-2000| **Commissioning Engineer** | Siemens AG | Commissioning, troubleshooting and maintenance of DECT WANs \\ **Team Lead** in Indonesia/Colombia | [[http://feldts.de/cv/20030210_afeldt_siemens_gwd.pdf|HR (German)]] \\ [[http://feldts.de/cv/19990805_afeldt_siemens_projekt_cali.pdf|Project Cali (English)]]|
|1995-1997| **Software Application Engineer** |Abgasprüfstelle Berlin GmbH, Berlin, Germany|Programming automation & measurement software for engine test beds| |