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Versatile Telecommunications Engineer (See diploma certificate) and Technical Writer (See certificate) with many years of job experience in technical support, training, and documentation for leading telecommunication/IT companies. Fluently in written and spoken German, English, and Spanish; Responsable, quality-oriented, and efficient work attitude.

Date Function Company Tasks Job reference
since 2012 Freelance Engineer & Technical Writer FTS, Berlin, Germany Technical Support
Training and E-learning
Technical Writing
see References
2006-2012 Head Of Support & Training snom technology AG, Berlin, Germany 2nd level international support team lead (Helpdesk, Forum)
Conceptual design of WIKI based company knowledgebase and creation of FAQ articles
Elaboration of user manuals
Conceptual design of training strategy and creation of training material
Organization and conduction of presence trainings for B2B reseller
HR (German)
2003-2005 Freelance Engineer/Consultant FTS, Cali, Colombia Consulting, sales, and service on VoIP technology HR (German)
2003 Software Support Engineer Dictanet AG,Berlin, Germany Support for dictation software
2000-2003 Senior System Engineer Siemens AG Field Service for PSTN Switches HR (German)
1997-2000 Commissioning Engineer Siemens AG Commissioning, troubleshooting and maintenance of DECT WANs
Team Lead in Indonesia/Colombia
HR (German)
Project Cali (English)
1995-1997 Software Application Engineer Abgasprüfstelle Berlin GmbH, Berlin, GermanyProgramming automation & measurement software for engine test beds
fts/alexander_feldt.txt · Last modified: 2020/06/19 16:43 (external edit)